SIRKit

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SIRKit hits incredible 99.7% CSAT score

We challenged our team to maintain an average CSAT score above 95% for an entire year. If you’re unfamiliar, CSAT is a customer satisfaction score. In our case, we ask clients to rate the support experience after each helpdesk ticket. The incoming data feeds the CSAT service, which impacts the overall score. For reference, CSAT …

Read moreSIRKit hits incredible 99.7% CSAT score

Microsoft Authenticator MFA security enhancements are coming February 27, 2023

Effective February 27, 2023, Microsoft is making number matching the default authentication method for their MFA (Multi-Factor Authentication) system. The incoming change improves security by ensuring users don’t accidentally click “Yes” or ignore the importance due to MFA fatigue. Multi-Factor Authentication for Microsoft 365 is a critical security feature that requires a user to approve …

Read moreMicrosoft Authenticator MFA security enhancements are coming February 27, 2023

Microsoft 365 Native External Sender Security Feature – Set-ExternalInOutlook

We’re all annoyed by spam and spoofed e-mails (impersonation attempts). While most of it is harmless and fake, incorrectly opened attachments or links may lead to security incidents like ransomware or network breaches. As aggressive and thorough as Microsoft is with inbound e-mail scanning, it’s reasonable to assume a small percentage of malicious e-mails will …

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