Our Process

At SIRKit we WIRKit and do IT our way

With decades of industry experience, we know what works and what doesn't. Best practice is a verb for us and we live by it.

We go above and beyond the call of duty in providing IT support. 

We focus on providing exceptional service and are proud that we’ve achieved high customer satisfaction. We focus on human connections: real people helping real people, not infinite phone trees or automated services. 

Top Notch IT Support

  • With our comprehensive assessment process, real people gather real data about your company and provide a roadmap planned out well into the future.  
  • Security comes first. Everything we do revolves around protecting our clients. 

We put the human back in IT

  • We provide personalized interactions – our techs will always be familiar with you and your equipment.  
  • We’re here for you if anything goes wrong. Pick up the phone and talk to someone – no massive wait queues or endless phone trees. 

We focus on quality

  • We work towards same-day resolution so you can spend your time where it matters. 
  • We make sure we’re meeting your requirements – for compliance, for quality, for everything. 

We build long-term relationships

We want to be the last IT company you ever have. We focus on building long-term relationships with our clients by:

  • Being transparent, proactive, and strategic from day one
  • Helping you make educated decisions based on real data
  • Offering a true proactive process with Managed IT Services
  • Maintaining a multi-year plan to help you anticipate and budget
  • Protecting you with security and technology best-practices
  • Keeping you informed with strong levels of communication
  • Being here for you 24/7 – call us any day, any time
  • Hiring outgoing, friendly techs that explain it in English
  • Celebrating special occasions along with you
  • Hosting regular business reviews to support your plans
  • Organizing social events where you can learn and network

We keep our cloud services in Canada.

Keep your data at home with cloud services based in Alberta.

  • Supporting the local economy with Alberta-based data centers
  • Meeting compliance standards with servers on Canadian soil
  • Premium data centers featuring Tier III Uptime, SOC 2 and PCI
  • You can reach the people in charge of your data – any day, any time.

We excel at explaining technology.

We use plain language, not technobabble. We tell you what you need to know in a way that’s easy to understand.

We love Making IT Easy®

Contact us and experience why we've retained over 90% of our Managed IT clients for a decade.