---
title: IT Support Services in Edmonton | Sirkit
description: Get senior engineers on the line, a 95%+ CSAT experience, and IT support that quietly prevents problems before they ever reach your team.
---
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# IT Support in Edmonton
Proactive. Secure. Human.
We support organizations with 30–1,000 users by becoming a true extension of your team. With a security-first mindset and a relentless focus on reliability, we keep your systems running smoothly so your people can focus on what they do best.
**Clients trust us for:**
A consistently excellent experience (95%+ CSAT)
IT that quietly prevents issues before they disrupt your work
A recognized track record of innovation (MSP501 x4, MSP500 Leading Innovator)
[Let's Get Started](https://www.sirkit.ca/contact?hsLang=en)
## Award-Winning Technology Solutions
At Sirkit, our purpose is to protect and empower businesses in an increasingly complex technology landscape, a focus that sets us apart.
We’re thrilled to have been named as both a top MSP in Canada and a top innovator, because while what we do is in service to our valued customers, we’re proud to have our dedication to excellence recognized.
Let's Do This
**Our Awards**
**MSP501 - 2025 - #1 in Canada**
**MSP501 - 2024 - Top MSPs in Canada**
**MSP500 - 2024 - Top Innovator**
**MSP501 - 2023 - Top MSPs in Canada**
**MSP501 - 2022 - #2 in Canada**
**Acquisition International - 2022 - Best Managed Services Provider - Alberta**
## Why teams choose Sirkit
**Security first, always.** Protection and compliance baked into everything we do…not bolted on later.
**Senior talent on the front line.** No tier ping-pong. You get people who can actually fix it.
**Fast, predictable support.** 36-second average hold time; most issues resolved the same day.
**Clear, steady billing.** Unlimited support, maintenance, and security with no invoice shocks.
**Built for growth.** Scale users, sites, and workloads without drama.
[Discover How](https://www.sirkit.ca/it-support-edmonton#discover)
## The “Call Sirkit” Effect
Sirkit was able to help me put together a detailed plan and budget that I could take to my Board for approval to get us “protected and secured”. Sirkit helped us move to the cloud, reduce our computer room size by 90%, and bring in modern equipment with proper monitoring and maintenance of our infrastructure. By having the Sirkit team we are constantly monitored, and they have a great help desk and support team.
Association Client
With Sirkit for 7 Years
Sirkit has consistently provided timely, practical advice consistent with our corporate goals and objections. Sirkit works with us to understand our goals and then provides strategic IT related counsel to meet our objectives while also providing ongoing, timely, support services to keep our systems up and running.
Industrial Client
With Sirkit for 18 years
Sirkit made us feel cared for and were very proactive and supportive throughout our relationship. They paid close attention during every meeting we had and were very transparent on the right solutions. With such a thorough assessment process, Sirkit found issues that our previous provider overlooked. Minimizing risk has been a priority for Sirkit which we truly appreciate.
Construction Client
With Sirkit for 4 Years
## Discover Care 2025, our Essentials plan available to organizations with 30 or more users.
### With Care 2025, you receive:
##### Unlimited helpdesk support, including after-hours emergencies
##### User additions/removals
##### A dedicated vCIO and compliance analyst
##### 24/7 monitoring (PC, infrastructure and server)
##### Preventative maintenance of infrastructure and computers
##### Local and offsite backups for servers
##### Standard security bundle:
Crowdstrike endpoint protection, drive encryption, DNS filtering, online training, and more.
## Prefer a Hassle-Free, Fully Managed Plan?
Our Secure 2025 package has you covered. While our Essentials plan ensures our customers are fully protected, some industries require added compliance with more robust measures. Enter Secure 2025: Our most popular and comprehensive solution, this plan provides Essentials + advanced security to align with cyber-insurance requirements and value adds like onsite PC deployments.
[Get Advanced Protection](https://www.sirkit.ca/cybersecurity?hsLang=en)
## You’ll Only Get Real Results Here
### 18
years of supporting businesses
### 95%
CSAT rating maintained over a year
### 36
Seconds — our avg. support hold time
## Supporting Your Today, Enabling Your Tomorrow
Sirkit is conveniently located at 236 91 St SW, Unit 217, Edmonton, AB T6X 1W8 and you can reach us directly at (780) 758-5200.
## One Partner, One Phone Call Away…for Everything IT
### Long-term clients stick with us for a reason (many for 10+ years). We own outcomes, not excuses.
### Proactive IT Support
We fix what’s urgent and quietly prevent what’s next. Remote and on-site support, with most tickets closed the same day.
### IT Helpdesk
Friendly, senior help. No scripts. No runaround. Just people who know your environment.
### Cybersecurity
Defense in depth for identity, endpoint, email, network, and SaaS. Security isn’t a line item; it’s the foundation.
### Network Support
From cabling to firewalls to VPNs and Wi-Fi, we design and maintain networks that are fast, reliable, and secure.
### Cloud Support
Move what makes sense (and only what makes sense). We manage Microsoft 365, Azure, hybrid setups, licensing, and spend.
### Strategic IT Planning
Your dedicated Sirkit vCIO helps create a multi-year IT roadmap aligned with your business goals. We proactively plan and budget for projects, ensuring smoother operations and controlled costs.
### Award-Winning Service
SIRKit has been recognized in the MSP 500 and MSP 501 lists for three consecutive years, reflecting our dedication to high-quality, innovative IT solutions.
## IT that just makes sense
When technology is the backbone of your business, you need to work with the best.
Proactive, fully managed IT support in Edmonton that responds to 100% of support tickets the same day.
### 24/7 System Monitoring
Stay productive and protected–24 hours a day, 365 days a year. Avoid costly downtime with real-time alerts that catch issues before they disrupt your operations.
### IT Compliance
Maintain audit readiness year-round with built-in compliance checks, tailored policies, and expert guidance that ensures your systems align with industry standards and insurance requirements.
### No Invoice Shocks
Forget surprise charges and unpredictable bills. Know exactly what you're paying for with predictable pricing that includes unlimited support, maintenance, and security.
### Level-3 Engineers
Get the answers you need fast. Address problems correctly the first time. Gain access to senior, certified professionals who understand your IT and your priorities.
### You-First Attitude
Your systems and your satisfaction come first. Expect clear communication, fast response times, and a team that puts your business goals at the forefront.
## Frequently Asked Questions
### We already have someone handling IT. Do we still need managed support?
Often, yes. Cybersecurity, compliance, backups, cloud, and user support is a lot for one person. We complement your internal resources with senior depth and 24/7 coverage so they can focus on strategy… not fire drills.
### We’ve been burned by bad IT support before. How are you different?
Speed, skill, and accountability. An average of 36-second hold times, senior engineers on the first call, and clear ownership until resolution. No ticket hot-potato, no vague timelines.
### How do we switch providers without disrupting the business?
We run a proven transition process: access & asset audit, documentation, secure handover, and parallel support. Your team stays online; we do the heavy lifting in the background.
### Can you work with the systems and software we already use?
Yes. Microsoft 365, Google Workspace, ERPs/CRMs, legacy line-of-business apps…we support what you have and recommend changes only when they make business sense.
### How do I know if I’m overpaying for IT right now?
If bills fluctuate, include surprise line items, or you’re paying for tools no one uses, you probably are. Our plans are predictable and comprehensive, which often reduces total spend while improving coverage.
View All
[](https://www.sirkit.ca?hsLang=en)
[1-780-758-5200](tel:17807585200) (Support)
[1-587-404-9002](https://www.sirkit.ca/15874049002?hsLang=en) (Sales)
Unit 217, 236 91 Street SW
Edmonton AB, T6X 1W8
- [Managed IT Services](https://www.sirkit.ca/managed-it-services)
- [Cybersecurity](https://www.sirkit.ca/cybersecurity)
- [About Us](https://www.sirkit.ca/about)
- [Contact Us](https://www.sirkit.ca/contact)
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