SIRKit is a Managed Service Provider (MSP) established in 2007. We continually work to deliver an experience for our clients that rivals an internal IT department, at a fraction of the cost.
With offices in Edmonton, Kelowna, and Yellowknife and clients across North America, we are looking to grow our business over the coming years and become a national leader of Managed Services. Our mission is to build relationships with, be accountable to, and protect our partners with exceptional technology solutions.
We deliver efficient service by focusing on documented, repeatable processes and automation. The efficiency of our work allows us to deliver great value to our clients while compensating our team fairly. Our clients are accustomed to a friendly, outgoing and engaged experience, and every person on our team is responsible for maintaining that experience.
Experience and education are important, but first and foremost we are looking for cultural fit. We work as a team and want to ensure candidates share our values. Our team is highly motivated and doesn’t settle for “OK” solutions, we want the best!
We have processes and procedures for the team to follow but we expect everyone to think critically and challenge the status quo when it’s not applicable or no longer makes sense. We hire great talent and expect them to be part of SIRKit’s growth. SIRKit wants to be part of our team’s growth too, and we have made coaching and training part of our culture.
This full-time opportunity in our South-Edmonton office will have you join our Level 2 team. In this role you will be an escalation path for our Level 1 team. This means more than simply taking the escalation, our goal is to build up our team and develop great technicians. The scope of work includes advanced end-user incidents, project deployments and infrastructure maintenance. You will also work with client VIPs and participate in project planning. The majority of our work is completed remotely but on-site work does happen from time to time.
This position reports to our GM of Operations & Sales and provides technical support to our clients across Canada and the US. The average work week is 40 hours Monday to Friday with variable start times. Overtime and travel within Canada are occasionally required by this position. Level 2 technicians are part of an on-call rotation supporting clients after-hours.
If you’re interested in joining SIRKit’s team, we invite you to apply for this role by sending a cover letter and resume to Careers@SIRKit.pro.
No phone calls or drop-in applications, please.
SIRKit is an equal opportunity employer. Creativity, innovation, diversity and inclusion are cornerstones of our success.